Service Description

Reserve Long Distance Company, Inc. (“RTC”) is a best effort service, which can provide speeds up to 12 Mbps downstream (from the RTC facility to the customer location) and 2 Mbps upstream (from the customer location to the RTC facility). The actual speed experienced by customers will be variable and depends on several factors including customer location, destination on the Internet, traffic on the Internet, interference with high frequency spectrum on the customer service line, etc. No minimum level of speed is guaranteed.

Cancellation

There is no contract required for residential service unless otherwise determined by RTC. However, if a business or special residential service contract is required, there is no cancellation fee after the term has expired. Once the term has expired, Internet service can be provided on a month-to-month basis upon thirty (30) days notice prior to the expiration of the term. For individual service contracts or customers receiving month-to-month service, the customer is required to give a thirty (30) day notice prior to cancellation of Internet service. There is no refund for any applicable installation or service activation fees. RTC may assess a cancellation fee equal to the outstanding amount contractually owed to RTC for the termination of Internet services by the customer prior to the expiration of a term or for those customers found in violation of RTC’s Acceptable Use Policy.

Email

Sending unsolicited mail messages, including, without limitations, commercial advertising and informational announcements, is explicitly prohibited. A user shall not use another site’s mail server to relay mail without the express permission of the site.

Usenet

Posting the same or similar messages to one or more newsgroups (excessive cross posting or multiple posting, also known as “SPAM”) is explicitly prohibited.

INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A RTC CUSTOMER OR A CUSTOMER’S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER OR END USER.

Notification of Claimed Infringement, illegal use, e-mail abuse, Usenet abuse or Spam can be sent to:

Reserve Long Distance Company, Inc.
105 RTC Dr.
P.O. Drawer T
Reserve, LA 70084

You can also call 985-536-1111-Reserve, 985-359-2222-LaPlace or 1-888-611-6111-Paulina during regular office hours, or contact RTC by email rtccustomercare@rtconline.com.

Termination of Services

Any violation of the Acceptable Use Policy will result in immediate termination of services and may result in a civil suit at RTC’s discretion